Welcome to Enerium Labs srl's subscription service. This policy outlines the terms and conditions governing your subscription to our products and services. By subscribing, you agree to the terms outlined in this policy.

Our subscription service allows you to receive your favorite products automatically at regular intervals. When you subscribe:

• You select your preferred products and delivery frequency
• Your payment method is securely stored for automatic billing
• Products are shipped to you based on your chosen schedule
• You can manage, pause, or cancel your subscription anytime through your account

We offer flexible billing cycles to suit your needs:

• Monthly: Billed every 30 days from your subscription start date
• Quarterly: Billed every 90 days, offering a small discount
• Yearly: Billed annually with the best savings

Your billing date is determined by when you first subscribe. You will receive an email reminder 3 days before each billing cycle.

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method automatically for each renewal period.

We will send you a reminder email before each renewal. Subscription prices may be subject to change, but you will be notified at least 30 days in advance of any price increases.

We accept the following payment methods for subscriptions:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Shop Pay

Your payment information is securely stored and encrypted. You can update your payment method anytime through your account settings.

You may cancel your subscription at any time. To cancel:

1. Log in to your account at eneriumlabs.com
2. Navigate to 'My Subscriptions'
3. Select the subscription you wish to cancel
4. Click 'Cancel Subscription' and confirm

Alternatively, you can contact our customer support team at info@eneriumlabs.com

Important: Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the next cycle. If you cancel after being charged, you will continue to receive service until the end of the current billing period.

Subscription payments are generally non-refundable. However, we may issue refunds in the following circumstances:

• Technical errors resulting in duplicate charges
• Products not received due to shipping errors on our part
• Defective or damaged products (subject to our standard return policy)

Refund requests must be submitted within 14 days of the charge date. To request a refund, please contact us at [Contact Email] with your order number and reason for the refund request.

Approved refunds will be processed within 5-10 business days to your original payment method.

If a subscription payment fails, we will:

1. Send you an immediate email notification
2. Attempt to process the payment again after 3 days
3. Make a final attempt after 7 days

If all payment attempts fail, your subscription will be automatically paused. You can reactivate it by updating your payment information in your account.

During the pause period, you will not receive products or be charged. Your subscription will remain paused until you update your payment method or cancel the subscription.

You can modify your subscription at any time through your account:

Upgrade: Switch to a higher-tier subscription or increase quantity. Changes take effect immediately, and you'll be charged a prorated amount for the current billing cycle.

Downgrade: Switch to a lower-tier subscription or decrease quantity. Changes take effect at the start of your next billing cycle. You will continue to receive your current subscription level until then.

Pause: Temporarily pause your subscription for up to 3 months. No charges will occur during the pause period. You can resume anytime.

Change Frequency: Modify your delivery schedule (e.g., from monthly to quarterly). Changes apply to your next shipment.

Subscription products are shipped according to your selected delivery frequency:

• Standard shipping is included in your subscription price
• Expedited shipping options are available for an additional fee
• Shipping times vary by location (typically 3-7 business days)
• You will receive tracking information via email once your order ships

You can update your shipping address anytime through your account. Address changes must be made at least 24 hours before your next scheduled shipment.

We currently ship to addresses within [Country/Region]. International shipping may be available for select products.

Manage your subscription easily through your online account:

• View Subscription Details: See your current plan, next billing date, and order history
• Update Payment Method: Change or add payment methods securely
• Modify Shipping Address: Update delivery addresses for future shipments
• Adjust Preferences: Change products, quantities, or delivery frequency
• Access Support: Contact customer service directly through your account

To access your account, visit eneriumlabs.com and log in with your credentials. If you've forgotten your password, use the 'Reset Password' option.

Policy Changes: We reserve the right to modify this subscription policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the subscription service after changes constitutes acceptance of the modified policy.

Product Availability: While we strive to maintain consistent product availability, we reserve the right to substitute products of equal or greater value if your selected item becomes unavailable.

Compliance: This subscription service complies with applicable consumer protection laws. Your subscription is subject to our Terms of Service and Privacy Policy.

Limitation of Liability: Enerium Labs srl is not liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to natural disasters, carrier delays, or force majeure events.

Governing Law: This policy is governed by the laws of the jurisdiction in which Enerium Labs srl operates.